The Asia Experience Studies Shared Services Center (EXPSSC) is a centralized team with team members located across Asia Segment servicing Asia BUs. EXPSSC is responsible for the delivery of generation of regular monitoring of policyholder experience, experience studies and other relevant services and analytics to the Asia Business Units. These services include the calculation, tracking and initial analysis of policyholder experience.  EXPSSC will also partner with local markets in the generation of experience study reports as well as supporting local markets to identify opportunities to enhance the quality of their business with better experience tracking.

Reporting to the Head of Asia Experience Studies Shared Services Centre, the Experience Analytics Modernization Lead to will lead

modernization of the existing Experience Monitoring Process establishment of a reliable and efficient end-to-end experience tracking setting up experience monitoring analytical framework

Position Responsibilities:

Spearhead the modernization of Experience Monitoring Process including optimization of the system process, design of monitoring dashboard and visualization of results

Setup of Experience Monitoring Analytical Framework including quarterly review of policyholder experience and drafting analytical commentary to support senior stakeholders to facilitate decision making for management actions

Lead the discussion with technical subject-matter expert on data management & programming to explore opportunities to streamline experience monitoring process that meets the complex and dynamic nature of business

Work with counterparts in valuation to streamline the integration of valuation and experience monitoring process

Perform ad-hoc analysis on policyholder experience monitoring and reporting, as required.

As part of the EXPSSC leadership team, actively participate in the transformation of EXPSSC to strengthen our role as Centre of Expertise in Actuarial Experience Monitoring and Analytics in Asia

Required Qualifications:

Fellowship in a recognized international actuarial professional body with 7+ years of experience

Post-secondary education in Math/Computer Science, Actuarial Science or equivalent.

Proven experience in financial reporting sector for life insurance industry, with experience in local office being an asset.

Big-thinker, open-minded, willing to take opinions, innovative in making recommendations

Demonstrates advanced knowledge regarding technical aspects of work; able to review data or results (financial or otherwise) for reasonability and identify root causes and drivers in the data being reviewed.

Strong interpersonal, communication and influencing skills.  Strong business acumen with ability to communicate complex actuarial concepts and results in a clear, concise, easy to understand manner

Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving and analytical skills.

Remains calm and controlled in pressured and stressful situations; demonstrates confidence and persistence in the face of setbacks and obstacles.

Excellent customer focus and commitment to quality.

Demonstrated project management skills.

Exposure to Actuarail modelling like AXIS, as well as Data Visualization tool like Qlik, PBI would be an asset

Flexibility for business travel

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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Working Arrangement