**Introduction** At IBM, work is more than just a job—it's a calling: to build, design, code, consult, collaborate, push boundaries, and solve the world's toughest challenges. As an Experience Design Consultant, you will play a pivotal role in delivering transformative, AI-empowered, user-centered solutions that integrate business goals, user needs, and technology. From strategy development to design execution, you’ll craft seamless digital products and experiences that drive client success. In this role, you will conduct user research and lead workshops to uncover insights that shape strategic decisions. You will collaborate closely with stakeholders, including business analysts, system analysts, engineers, project managers, client executives, and users. Leveraging your expertise in UI/UX design, you will develop solutions that align with business objectives and enhance customer acquisition, retention, and advocacy. Curiosity about how AI can empower clients to achieve remarkable results and harness the full potential of designed experiences is essential. If you’re ready to lead in this new era of technology, let’s talk. **Your role and responsibilities** * User Experience Design: Champion user needs while balancing business objectives and technology constraints to create intuitive UX and visually appealing UI. * Workshop Facilitation: Facilitate Design Thinking workshops to uncover insights and build consensus. Assist Senior Design Consultants by managing group dynamics, ensuring progress, and focusing on targeted outcomes. * Collaboration for Success: Work with business analysts, system analysts, engineers, project managers, client executives, and users to ensure successful project delivery. * Design Validation: Conduct or facilitate validation and testing of design concepts with users, and consolidate user testing reports. * Solution Proposal Development: Collaborate with Experience Strategists to conduct market and user research, applying IBM frameworks to craft tailored solutions that solve clients' specific business challenges. **Required technical and professional expertise** * Bachelor’s or Master’s degree in Design, a related discipline, or a non-design degree with design bootcamp training. * A portfolio demonstrating a strong understanding of user-centered design principles and practices. * At least 3 years of experience in UX design. Proficiency with Figma and Adobe Creative Cloud. * Solid knowledge of product design and development processes. * Proven ability to analyze and synthesize ambiguous business or experience requirements. * Experience working in a client-facing environment with strong interpersonal and communication skills. * Mandarin proficiency. Good command of English. **Preferred technical and professional experience** * Expertise in creating UX deliverables such as user journeys, experience blueprints, personas, and user research reports. * Strong storytelling and presentation skills, with the ability to effectively present and sell ideas to clients. * Familiarity with design workshop techniques and experience facilitating diverse groups to achieve desired outcomes. * Experience in the financial services industry or Fin-Tech is a plus.