Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design Lead in Consumer & Business Intelligence, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Consumer and Business Intelligence is a new organization that monitors, coordinates, and develops a holistic internal & external view of the financial well-being of consumers and businesses through the lens of JPMC data.  As the nation’s largest bank, we are uniquely positioned to inform public perspective on the direction of the economy.

We are looking for a Product Experience Design Lead who is both a visionary and a detail-oriented executor to join our growing Consumer & Business Intelligence team.  In this role, you will work alongside our cross-functional team of product managers, technologists, strategists, data scientists, and economists to build a brand new product from the ground up.  You will leverage your deep knowledge of design and user research practices—everything from up-front research, insights, and strategy to ideation, prototyping, testing, and evaluation—to develop innovative solutions with a seamless user experience.

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Establish style guide for a wide range of product offerings, including but not limited to web applications, dashboards/charts, presentations, written reports, and datasets

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Expertise working within design systems to design high-fidelity prototypes in Figma and leading usability testing Strong understanding of design principles and of what makes for a quality user experience, along with the ability to implement that by distilling complicated problems into simple and elegant solutions Ability to empathize with and advocate for your users to drive customer-centric decision-making by actively seeking ways to uncover user needs and knowing how to transform them into experiences Ability to synthesize complex, interdependent, and sometimes competing needs, with an understanding of the technical implications of your decisions and the ability to communicate your ideas to engineers Experience collaborating with cross-functional teams to realize experience designs using Agile methods

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience Digital portfolio that demonstrates your design approach and delivery of user-centered product solutions