Join our team as an Experience Design Senior Associate in Machine Learning Intelligence Operations (MLIO), where you'll drive innovative, inclusive, and accessible solutions in the dynamic financial services environment.

As an Experience Design Senior Associate in Machine Learning Intelligence Operations (MLIO), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals, navigating complex problems and driving strategic thinking. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, ensuring a seamless and enjoyable experience for our customers.

 

Job Responsibilities

Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms while adhering to industry best practices. Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and user satisfaction. Conduct data-driven analyses to inform design decisions, transforming raw information into valuable insights. Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, catering to a diverse range of users. Operate with an iterative design mindset, incorporating user feedback to continuously improve user experiences. Assist in analyzing market trends, user research studies, and user behavior to inform design decisions and contribute to strategic thinking.

Required Qualifications, Capabilities, and Skills

3+ years in a user experience design or equivalent role focused on digital products and services. Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, Adobe Creative Suite). Experience in designing and optimizing user experiences across web, mobile, and other digital channels. Experience interpreting complex data and transforming it into actionable insights for decision-making. Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Preferred Qualifications, Capabilities, and Skills

Strong advocate for user-centered design principles, with a passion for understanding and solving user problems. Bachelor’s or Master’s degree in Human Factors, Business, or a related field. Strong portfolio communicating design thinking process and demonstrating outcomes.