Join us as an Experience Design Senior Associate in SMB and shape the user experience of our products and services. Utilize your advanced knowledge of design principles to create innovative, inclusive, and accessible solutions, collaborating with cross-functional teams. Your understanding of the financial services industry and JPMC's IT systems will promote continuous improvement and strategic thinking. Your significant impact will be reflected in the design, architecture, and functionality of our products, ensuring a seamless customer experience.

As an Experience Design Senior Associate in SMB, you will have the opportunity to shape the user experience of our products and services. You will leverage your advanced knowledge of experience design principles to create innovative, inclusive, and accessible design solutions that cater to a diverse range of users. Collaborating with cross-functional teams, you will create innovative, inclusive and accessible design solutions. As a core contributor, you will align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and promoting strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required Qualifications, Capabilities, and Skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite) Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences Proactive mindset Good communication skills and storytelling Ability to work independently but also open to team collaboration and feedback