Description Location: UCHealth UCHlth Med Ctr of the Rockies, US:CO:Loveland Department: Experience And Innovation FTE: Full Time, 1.0, 40.00 hours per pay period (2 weeks) Shift: Days Pay: $33.82 - $50.73 / hour. Pay is dependent on applicant's relevant experience Summary - UCHealth Experience Design Strategist: UCHealth is seeking an Experience Design Strategist to lead experience innovation across our Northern Colorado Hospitals (Greeley Hospital, Medical Center of the Rockies, Poudre Valley Hospital). This role is responsible for translating patient and community insights into experience strategies that drive compassionate, consistent, and human-centered care. By apply design thinking principles, collaborating across disciplines, and championing the voice of the patient, you'll help shape how care is delivered across the continuum. Responsibilities: + Develop and implement experience design strategies- Create and operationalize strategies that improve patient and family experiences, ensuring alignment with UCHealth's mission, values and brand promise. + Conduct research and gather insights- Lead discovery efforts including qualitative research, environmental scans, and analysis of patient feedback to uncover unmet needs and pain points across the journey. + Collaborate across teams to co-design improvements- Partner with clinical and non-clinical teams, operation leaders, and patients to prototype and implement solutions that address root causes of experience challenges. + Leverage design thinking to drive innovation- Apply design thinking methodology to reimagine care interactions, environments, and communication, delivering experiences that are seamless, empathetic, and efficient. What You'll Bring: + Proven experience in experience design, hum-centered design, or service design, preferably in healthcare or a highly complex setting. + Strong ability to analyze patient date and feedback to inform design decisions. + Comfort navigating ambiguity and translating insights into clear, actionable strategies. + Exceptional collaboration, facilitation and communication skills. + Passion for advocation on behalf of patients, families, and communities. Requirements: + Bachelor's degree in related field. + 4 years of relevant experience. Preferred Qualifications: + Experience in experience design, healthcare innovation, or a related field + Training or hands-on experience in design thinking, service design, or service blueprinting. + Experience in mixed methods data analysis a plus. + Bachelor's degree in design, healthcare administration, communication or a related field. We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers a Three Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of three years' employment. UCHealth offers their employees a competitive and comprehensive total rewards package (benefit eligibility is based off of FTE status): + Medical, dental and vision coverage including coverage for eligible dependents + 403(b) with employer matching contributions + Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank + Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options + Employer paid short term disability and long-term disability with buy-up coverage options + Wellness benefits + Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year Loan Repayment: + UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org)