Job Description

The Experience Designer collaborates closely with Product Managers and cross-functional product teams to craft exceptional, cohesive digital experiences for internal users of the H&M Group. Operating with a focus on value creation, growth, and customer satisfaction, this role ensures impactful outcomes for both users and the production organization. The Experience Designer drives both the delivery of superior user experiences within product teams and the development of a unified, innovative design system in collaboration with the global design team.

Responsibilities

Experience Design

Deliver comprehensive experience design solutions for internal user-facing products.Lead the end-to-end digital design process, from discovery and conceptualization to implementation and validation.Create user flows, wireframes, prototypes, and high-fidelity interfaces that align with business objectives and user needs.Conduct user research to validate design decisions and continuously improve solutions through iterative feedback.Collaborate with Product Managers to define long-term product visions based on user insights, business goals, KPIs, and technical feasibility.Ensure all designs adhere to accessibility standards and champion user-centric principles across the organization.Act as a design advocate, promoting the value of exceptional design to business stakeholders and facilitating design discussions to align business goals with user-centric solutions.

QualificationsPortfolio: 3+ years of industry experience as a UX/UI Designer with a robust portfolio showcasing strong UX/UI design expertise, particularly in web-based applications.Language: Fluent in English and Chinese, with excellent written and verbal communication skills.UX Design Proficiency: Deep understanding of UX design processes, utilizing user insights and business objectives to craft innovative, user-centric solutions.Tools: Advanced proficiency in Figma, the primary design tool utilized within the organization.Cross-Functional Collaboration: Extensive experience working within multidisciplinary teams, with a natural ability to gather diverse perspectives and inputs from designers, researchers, product managers, developers, and business stakeholders.Communication & Facilitation: Exceptional communication, presentation, and interpersonal skills, with the ability to clearly articulate design decisions and rationale. Adept at leading design workshops, facilitating innovation sprints, and fostering productive discussions among stakeholders.Self-Driven & Accountable: Highly responsible, self-motivated, and capable of independently managing tasks and priorities to deliver high-quality outcomes.

Additional Information

This is a full-time permanent position, starting as soon as possible according to agreement. The role is an on-site position, based in our office in Shanghai, China.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.

Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.