Restaurant Associates Position Title: Experience Manager Pay 13 Reports To: General Manager Salary: $65,000 - $75,000 Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A ! Job Summary As an Experience Manager for Restaurant Associates @ Bloomberg, your mission is to ensure every guest feels welcomed and valued from the moment they step through our doors. Whether greeting diners, coordinating with hosts, or assisting with special events, you’ll play a key role in delivering an exceptional guest experience. Each day will bring something new - one moment you might be setting up for a VIP event, and the next, assisting a guest with a special request. Your adaptability, attentiveness, and enthusiasm will help create a memorable experience for every guest. Key Responsibilities: + Welcome arriving guests warmly and guide them to their tables or events. + Stay informed about daily restaurant activities, special menus, catering events, and VIP visits. + Collaborate with servers, hosts, and managers to ensure seamless service for all guests. + Maintain the appearance and tidiness of guest areas, including dining rooms and waiting areas. + Assist with large parties, private events, or group bookings. + Provide support to team members during busy service periods, embodying a team-first mentality. + Understand and uphold safety and security policies, ensuring compliance by guests and staff. + Analyze guest feedback and trends, sharing insights to improve the overall guest experience. + Offer suggestions for enhancing operations and guest engagement based on daily observations. What We're Looking For + At least 2 years of experience in hospitality, restaurant, or a customer-focused role. + Exceptional verbal and written communication skills. + Confidence, patience, and a professional presence when interacting with guests. + Ability to multi-task and adapt to a dynamic, fast-paced environment. + Proficiency in Microsoft Office, especially Excel and PowerPoint, is a plus. + Interest in analyzing guest feedback to enhance the dining experience. What Makes You Stand Out: + A genuine passion for hospitality and delivering exceptional service. + Anticipating guest needs and addressing them proactively. + Thriving in a fast-paced environment with a sense of urgency and positivity. + Innovative and creative in finding ways to elevate the guest experience. Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_RA.pdf) for paid time off benefits information. Req ID: 1381660 Restaurant Associates Michael Abbey [[req_classification]]