Experience Program Specialist Job ID 223412 Posted 09-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Boston - Massachusetts - United States of America **About the Role:** As a CBRE Experience Program Specialist, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. **What You’ll Do:** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. + Maintains, coordinates and delivers Experience Services program materials, including client and company brand compliance. Customize resource guides and training materials to support program implementation and operations. + Administer elements of program change management to include communications, scheduling, event planning, etc. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. + Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Organize and manage building amenities. This includes securing event space, set up and tear down of the room, and delivery of supplies. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Coordinate with vendors who supply services or goods to the workplace. + Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. + Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward. + Perform other duties as assigned. **What You’ll Need:** + High School Diploma or GED required. Bachelor’s degree (BA/BS) or other relevant vocational training preferred. Minimum of 2-3 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. **Why CBRE?** When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! **Disclaimer** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Experience Program Specialist position is $58,000 annually [or $27.89 per hour] and the maximum salary for the Experience Program Specialist position is $64,000 annually [or $30.77 per hour]. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)