We are actively seeking an energetic and innovative Experience Research Associate to join our group.  J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan’s Global Private Bank and serves J.P Morgan Private Bank clients as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals.  

Position Overview: As an Associate UX Researcher, you will play a crucial role in supporting the UX team by conducting user research, analyzing data, and providing actionable insights to inform design decisions. You will work closely with designers, product managers, and other stakeholders to ensure that our products are user-friendly and meet the needs of our diverse user base.

Job Responsibilities:

Conduct user research using a variety of methods, including interviews, surveys, usability testing, and other studies. Assist in the planning and execution of research studies, including participant recruitment, data collection, and analysis. Analyze qualitative and quantitative data to identify patterns, insights, and opportunities for improving user experience. Create detailed research reports and presentations to communicate findings and recommendations to the UX team and other stakeholders. Collaborate with designers and product managers to incorporate user feedback into the design and development process. Stay current with industry trends and incorporate knowledge into team insights.

Required Qualifications, Capabilities and Skills:

2 years of experience in UX research role Familiarity with various UX research methods and tools. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work collaboratively in a team environment. Attention to detail and a passion for understanding user behavior.

Preferred Qualifications, Capabilities and Skills:

Experience with usability testing tools (e.g., UserTesting, Maze, Optimal Workshop). Basic knowledge of design tools (e.g., Figma) Experience in Service/Journey design Experience building relationships and advocating for user experience research with senior stakeholders Experience in financial services

Organization Description 

J.P. Morgan provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.   

The Global Private Bank Design team is dedicated to creating innovative, industry-leading products and experiences that help clients access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.