Join our innovative, design-led transformation team and help us reimagine the customer experience.

As a Senior UX Researcher in our design-led transformation team, you will use Design Thinking methodology to develop empathy for our product’s users. You will work closely with local and global multidisciplinary teams to deliver high quality, end-to-end research deliverables in a fast-paced environment.

 

Job Responsibilities 

Plan and execute UX research tasks to align with our product timelines  Advocate for user needs while understanding their connections to our business goals and desired outcomes  Create compelling, multimedia research artifacts that highlight insights, provide recommendations, inspire and direct design, and help shape product roadmaps  Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers  Organize and document research processes, operations, and outputs to share with other teams  Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization 

Required qualifications, capabilities and skills

Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields  3+ years of work experience in the UX research field, with at least some experience working on large and complex products  Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects  Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle  Deep understanding of the Design Thinking methodology, both as a practitioner and educator  Excellent verbal and written communication skills  Ability to communicate and document research findings through artifacts and presentations  Familiarity with UX research tools (UserTesting, Dscout, etc.) 

Preferred qualifications, capabilities and skills 

Experience in planning and facilitating Design Thinking workshops  Familiarity with the financial domain  Familiarity with UX design tools such as Figma and the Adobe suite 
 

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.