Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Connected Commerce you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications Stay current with industry trends and incorporate knowledge into team insights Assess and manage research project timelines in accordance with product team’s workstream and delivery dates Create compelling research artifacts that highlight insights, provide strategic recommendations, and inspire tangible actions for the working team

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs Ability to balance and prioritize multiple research efforts across Lines of Business Excellent verbal and written communication skills Familiarity with UX Research tools  (UserZoom, DScout, Qualtrics, etc.) Samples of work demonstrating relevant experience (online portfolio or case studies of previous projects), especially in strategic UX research projects

Preferred qualifications, capabilities, and skills

Familiarity with the travel industry Advanced expertise in workshop facilitation and stakeholder engagement to drive research and business outcomes Expertise in crafting strategic frameworks, diagrams, and narrative storytelling Adept at solving ambiguous and complex problems with Human-Centered Design best practices Proficient with mixed methods and experimental design Experience in Human-Computer Interaction or Human Factors