Company Description

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love. 

Job Description

The Team: 

We are looking for an analytical and strategic operations manager to support the Experience team (aka Design team). The Experience team is responsible for the Product & Platform experience, and overall Customer Experience. Our Experience team’s mission is to create product experiences people love… because the world works better when people love the way they work. The org consists of functions covering all aspects of Product Design, Research, and Product Content.  

You must have strong business problem-solving skills, strong finance and analytical skills, strategy experience, the ability to influence stakeholders, a get-it-done attitude, and strong collaboration muscles. This role supports a matrixed organization and will contribute to leading strategic, budgetary and operational aspects of a 1,000 person organization that continues to scale rapidly. You will work tightly in a small team dedicated to serving the Experience org to solve complex business challenges, effectively manage operations and finance, drive and execute strategic programs, coordinate setting annual operating plans, and ensure operational excellence.  

What you get to do in this role:   

Be a key player in driving success of ServiceNow’s Experience team (Aka Design team).  Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations all in high-quality output (written and oral).  Model business initiatives Help run operational cadences (e.g., Quarterly Reviews, Annual Planning, etc.) and support alignment between Design leaders and all stakeholders (C-Level, other functions)  Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders  Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution  Program manage cross-functional initiatives including coordinating day-to-day activities, identify risks, and hosting regular update meetings  Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders    

Qualifications

To be successful in this role you have:

Education: Bachelor’s Degree, MBA or other Graduate degree preferred    6+ years of experience pre-MBA or 4+ post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)  Top-notch data analytics and problem-solving skills, with an ability to synthesize. Effective communicator both verbally and in writing; comfortable in business and technical discussions  Track record of leading cross-functional projects, building trusting relationships, and influencing others    Collaborative team player who is also an independent thinker  Self-starter who thrives and can multitask in fast-paced, often ambiguous environments   Expertise and/or strong interest in the enterprise software/ SaaS industry  

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.