Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA St. Clair Shores Animal Hospital is seeking an Experienced Client Service Representative to join our team full time!

We provide high quality medicine and maintain hometown care. Utilizing digital radiography and ultrasound as well as digital dental radiology we are able to treat patient with high level medicine following AHAA standards and guidelines. Employee engagement is top priority for us at VCA St. Clair Shores. We strive to utilize all of or talent to the top of their skillset, which supports our doctors in providing high quality medicine. We feature a “come in now” approach to care, which has allowed us to bond with our community and have been a fixture in St. Clair Shores for nearly 40 years.

VCA St. Clair Shores is located on a high traffic intersection at the corner of 10 Mile Road and Harper Avenue. We are approximately 13 miles northeast of downtown Detroit. St Clair Shores is a suburban city in Macomb County that borders Lake St. Clair. St. Clair Shores is home of the “Nautical Mile” which spans along Jefferson Avenue waterfront, this stretch includes several restaurants, marinas and apartment complexes.

Among the reasons to consider joining VCA St. Clair Shores Animal Hospital

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

· Leadership opportunities

· Access to the people and financial resources of a large veterinary community

· WOOF University, offering abundant of training in a variety of topics

· Generous employee pet care discounts

· Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

· Competitive wage

· Medical, Dental & Vision insurance

· Opportunity to teach and mentor

· 401(k)

· Free wellness subscriptions (Head Space)

· Life and Long Term Disability insurance

· Paid Parental leave

Why We Need You As the face of VCA St. Clair Shores, the Client Service Representative sets the tone for the practice as

we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

· Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

· Scheduling and confirming appointments.

· Placing outbound calls for follow-ups and reaching out to prospective clients.

· Presenting and explaining fees, including processing payments.

· Recommending, selecting, and obtaining products and services, including prescriptions.

· Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

· Managing medical records, charts, reports and correspondence.

· Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this position starts at $15/hr and is increased by experience level

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.