Support Services Group is looking for Collections agents to join our team in our Kingston, Jamaica office. This candidate will aim to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective. Essential Job Duties and Responsibilities: + Increase the collection of outstanding payments + Maintain daily, weekly and monthly collection and metric goals + Outbound/Inbound calls with customers to resolve debts owed + All communications must be handled in compliance with our collections policies and procedures Preferred Skills, Knowledge, and Abilities + 1-2 years of direct experience in collections; knowledge in sales, negotiation, and persuasion tools + Excellent verbal and written communication skills + Prior telemarketing experience with financial products preferred + Proficiency with Microsoft Office applications + Self-motivated and extremely goal-oriented + Team Player + Professional demeanor