Join a team recognized for leadership, innovation and diversity

We have an opportunity for an Experienced Customer Experience\nProfessional to join us at Honeywell, in Katowice. The\nCustomer Support Organization has an important role as primary customer contact\nfor an assigned portfolio of accounts, they bring the customers, sales, and\nbusiness operations together. They are responsible for commercial and operational\nactivities as part of the Order-To-Cash process: i.e., validation and booking\nof customer orders, managing order changes, providing status updates, managing\nphysical & financial claims with a strong alignment with all relevant\ninternal functions as part of the end-to-end customer experience.

You will ensure customer needs and expectations are met, act as the\nprocess expert and point of contact for the processes, projects and areas\nassigned as well as runs reports and analysis for the team. You will be responsible\nfor offering support to team members on process issues, identifies process\ngaps, leads improvements and standardization projects. The main areas is to\ncoordinate and lead process improvement for entire GBE and be the point of\ncontact for CX team and internal stakeholders for process clarification,\nissues, assistance, escalations. Is responsible to help Supervisor/Manager in\nplanning process training for each team member as well as deliver some of the\nsessions. He/she is responsible to share knowledge following SOPs and standard\nwork, process and business updates. 

This is a hybrid role, 3 days at the office + 2 days work from home model.

Key ResponsibilitiesTransformational Projects, Process maintenance, Training & Audit: lead process clarification, standardization, automation and improvements, act as SME in relation to internal and external stakeholders, lead best practice sharing sessions, act as escalation point on complex cases, represent the department in transformational projects.Building and maintaining partnership with stakeholders, be contact point for the stakeholders in terms of escalation, projects/initiatives, support team of customer service representatives with guidance to ensure all customer needs and expectations are metContribute and support the implementation of Global and Regional standardization and alignment strategies, ensuring Customer experience and efficiency are prioritiesCommunication and reporting: regular reporting, centralizing monthly data regarding their team’s planning and achievements, team performance measuring. 

Key skills and qualifications

Bachelor’s degree (or equivalent experience)Business fluent in written and spoken English, French is a big advantage.5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience, strong knowledge/experience with CRM/ERP system business processes (SAP is required), high level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams), process documentation skills, operational knowledge of SharePoint based tools,  Excellent written and spoken communication skills (f2f, phone, E-mail) Ability to build relationships and networks in a virtual team environment. 

Our offer

A culture that fosters inclusion, diversity and innovationCareer growth opportunitiesInternational work environmentPacket of benefits (monthly bonus, Multisport Card, Medical Insurance)Flexible working hours

We are an equal opportunity employer and value diversity at our\ncompany. We do not discriminate based on race, religion, color, national\norigin, gender, sexual orientation, age, marital status, veteran status, or\ndisability status.
We will ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt! #LI-Hybrid

Additional InformationJOB ID: HRD251838Category: Customer ExperienceLocation: Zelazna 4,Katowice,SLASKIE,40-085,PolandNonexemptGlobal (ALL)