Under the direction of the Customer Care Manager, the Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures.

Primary Duties and Responsibilities

- Answer incoming customer telephone calls. Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction by providing expertise in the analysis of systems problems and logging service calls and orders.

- Provide accurate and timely information regarding the status of open orders to customers and technicians.

- Prepare all assigned reports and correspondence accurately and on time, to include service log, open work orders, maintenance agreements, warranty work, billings, etc.

- Address and resolve customer inquiries, problems and complaints regarding products, services, billing, applications, etc.

- Create and maintain customer files.

- Enter all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. as needed.

- Provide inside support to the outside sales representatives as needed.

Qualifications

- High school diploma and one to three years of related experience; or a combination of education and experience.

- Excellent Microsoft Excel, Word and Outlook skills

- Strong work history dates