Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Key Responsibilities:
Advocates for the development and optimization of user-centered solutions aimed at delivering on the organization’s value proposition over its competition through development of technology solutions.
Creates design briefs that outline design iterations, prioritized concepts and timelines.
Generates user centric designs and interactive prototypes/wireframes that align with user research findings, business goals, and brand standards.
Communicates the product’s vision to partners and customers to test and explore venture opportunities.
Participates in visual problem-solving, supports Product team in building epics & stories, and collaborates with other designers, developers, product managers, and stakeholders to ensure that UX deliverables are aligned with project timelines and goals.
Conducts user research, including user interviews, surveys, usability testing, and other user feedback methods to understand user needs, preferences, and behaviors.
Develops choices around design and user interfaces, conducts and analyzes usability tests to evaluate their effectiveness and usability. Utilizes findings from usability tests to identify areas of improvement and iterates to develop designs that solve customer challenges.
Presents prototypes to a large audience and key stakeholders of Product team as and when required.
Develops and maintains a design system or pattern library that includes design patterns, components, and guidelines for consistent and cohesive user experiences across different platforms and devices.
Stays up-to-date with the latest trends, leading practices, and emerging technologies in the field of UX design. Actively improves skills and knowledge through professional development, attending conferences and workshops, and staying engaged with the UX design community.

Job Requirements:
Experience with standard UX software such as Photoshop, Illustrator, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, or other visual design and wire-framing tools
Strong understanding of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, and addressing usability and accessibility concerns
Excellent communication and presentation skills with the ability to convey complex technical concepts to both technical and non-technical audiences
Strong analytical and problem-solving abilities, with a keen attention to detail
Collaborative mindset, fostering teamwork and effective cross-functional relationships
Proactive and results-oriented approach to work

Decision Authority:
Leads projects or work streams independently and contributes to their planning
May act as professional expertise information resource for colleagues in own area, advising on a particular topic with a degree of authority
Requires advanced problem-solving skills involving filtering, interpretation and validation of dynamic information
Works independently, receives minimal guidance
May coordinate resources for a small team and contribute to the effectiveness of their contributions to the broader area

Skills:
User Research
User Experience Design
User Experience Strategy
User Journey Mapping
User Interface (UI) Design
Information Architecture
Prototyping
Usability Testing and User Feedback

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement