As a Quality Control Specialist with CountryPlace Mortgage you will be responsible for ensuring that the company's consumer finance operations comply with all internal policies, industry regulations, and applicable laws. This role focuses on reviewing consumer loans, credit applications, and other financial products to ensure accuracy, completeness, and adherence to regulatory standards. This position plays a critical role in identifying potential risks, improving operational efficiency, and supporting the company’s efforts to maintain high standards of customer service and regulatory compliance.

    

ESSENTIAL DUTIES & RESPONSIBILITIES

Conduct in-depth quality control reviews of consumer loan applications, credit reports, underwriting decisions, disclosures, and customer communications. Perform audits to determine accuracy, consistency, error detection, omission of data/information, process and/or system gaps, etc. Ensure processes and samples reviewed are managed in adherence to internal policies and procedures, investor/insurer guidelines, and regulations. Ensure audits include required level of detail and are performed in a timely manner, in accordance with established policies and procedures. Create and maintain documents necessary to perform quality assurance and control audit process including, itemized checklists, reports, scorecards, trackers, etc. Provide feedback and recommendations to improve internal processes, policies, and procedures to enhance efficiency, accuracy, and compliance. Work closely with other departments to implement best practices and resolve issues. Responsible for preparing monthly quality control report for department managers. Deliver quality control results work with the specialist and their supervisors on needed improvements. Assist in responding, monitoring, and tracking compliance complaints. Provide reporting as needed. Perform administrative and other support for the Department. Responsible for database administration if applicable to job duties. May assist in preparation of reports for various committees, workgroups, and projects. Perform other related duties as required and assigned

 

POSITION REQUIREMENTS, CAPABILITIES, & SKILLS:

Excellent written, verbal, and organizational skills, with the ability to multi-task Strong researching and critical thinking skills Good problem-solving and decision-making skills Self-starter with strong organizational skills Strong interpersonal skills and ability to work well with a wide range of people Excellent written, verbal, and organizational skills, with the ability to multi-task Ability to read and interpret published rules and regulations Self-motivated with ability to work independently Strong understanding of Microsoft Office Suite, specifically Excel

 

JOB REQUIREMENTS

BA/BS/BBA degree required 5+ years’ experience in quality control (banking or financial services)