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Independent Contract Interpreters are responsible for providing consecutive interpretation services over-the-phone from an at-home office. They must have training and experience necessary to provide accurate and complete interpretation, be able to pass an interpretation assessment test and conduct themselves according to the ethical and professional guidelines and best practices as outlined both by TransPerfect and the larger profession. Successful Independent Contractor Interpreters will be expected to provide excellent customer service, communicate all information and ideas clearly and accurately, and respond to any feedback provided from monitoring.
Provide the highest level of customer service during interpreting sessionsMeet interpreter quality standards set by TransPerfect Connect’s TTQ departmentContinuously expand vocabulary and knowledge of subject matter required for various clientsReceive and respond to feedback based on remote monitoring sessionsComplete all required compliance training and keep all assignment-related information strictly confidentialProvide accurate and complete interpretation; never paraphrasingInterpret without ever counseling, advising or interjecting personal opinionsMaintain all professional and ethical standards as outlined by TransPerfect and the larger professionQualifications
Professional Proficiency in over-the-phone consecutive interpretation requiredA minimum of 1 year of previous interpretation experience required for languages of greater diffusion and preferred for languages of lesser diffusionA high school diploma, GED or equivalentA four-year college degree preferredThe ability to pass a language assessment for languages of greater diffusion and an all English assessment of relevant terminology and code-switching ability for languages of lesser diffusionRecognized certification in language interpretation (healthcare, legal or community) preferredDocumented training in interpretation required for languages of greater diffusion and preferred for languages of lesser diffusionDocumented completion of a language proficiency interview/assessment preferred for languages of lesser diffusionAbility to communicate effectively across culturesAbility to use multiple software and phone systems simultaneously requiredAbility to sit and interpret over-the-phone for extended periods requiredAbility to concentrate and take effective notes in a fast-paced work environment required