120 South Dupont Highway, New Castle, DE, United States | E72HDFO | Full Time Experienced Warranty Coordinator / Senior Warranty Administrator Due to expansion and unprecedented growth, we are in need of an EXPERIENCED Senior Automotive Warranty Administrator to round out our service team at various area Dealerships. As an Automotive Warranty Administrator, you will work with a world-class dealership providing warranty and service administrative support. This is a challenging and multi-faceted position working in an automotive dealership. We are looking for a person who has automotive industry experience. Do you have a strong work ethic? Are you detailed oriented, organized, and have advanced computer skills with the ability to multitask? Then we are the Team for you! The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available. Hertrich Offers our Experienced Warranty Coordinator / Senior Warranty Administrator : Extremely competitive compensation packages Medical, Dental, Vision, Disability, Accident, Cancer, and Life plans Paid Vacations Paid Holidays Paid Personal Days 401K with Employer Match Employee Discounts Experienced Warranty Coordinator / Senior Warranty Administrator Duties : Process warranty claims and paperwork on a timely basis for each franchise/distributor Reconcile warranty receivables with payments and post on computer Handle rejected claims according to dealership or manufacturer specifications and follow up on outstanding claims Track warranty parts and follow through File and maintain service records Answer phones and greet service customers in a pleasant and professional manner Schedule appointments Provide support to service writers and service management as needed Other service coordinator duties as assigned by management Experienced Warranty Coordinator / Senior Warranty Administrator Qualifications : + Computer and data entry skills + Process Oriented + Fast Paced Quick Learner + Customer Service Skills + Previous dealership experience is a plus + High School Diploma/GED required "We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. "