At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! **Job Summary** TheExpert, SalesforceSolution Designeris responsible fordefiningtechnical roadmaps and developingclient solutions on the Salesforce platform.The roleworksclosely with both Business andInformation and Technology(I&T)stakeholders to analyze user requirements, data, and business rules, and design tailored solutions for Sales, Marketing, and Customer Service functions at CN.Throughout the delivery process,the incumbent is accountablefor proposing innovative solutions and creating design documentation to guide development.Furthermore, the rolesupportsdevelopment and testing, ensuresthe sustainability of applications, and overseesdata accessibility.As theSubjectMatterExpert(SME)in solution design,the incumbentchampionsbest practices and standards, definesand executesthe team’s vision and roadmap, and drivesinitiatives to foster continuous improvement. **Main** **Responsibilities** + Lead internal client sessions, understand the businessobjectivesto adequately map processes to relevant Salesforce features + Work closely with architects to design overall application architecture and solution designs, ensuring that solutions align with business goals and functional designs + Understand the points of integration between different systems, within the same landscape, and highlight the potential risks associated with the delivery of solutions + Contribute to growing the Salesforce practice at CN, around implementation approachand theautomation of processes wherever needed + Peer review and test deliverables fromthedevelopment team to ensurethequality oftheproduct + Ensure knowledge is preserved through cross-training for key skill sets + Provide support tothedevelopment, testing,andrelease teams to ensure proper implementation of business requirements + Carry outProofs of Concepts (POCs) and Research and Development (R&D)for implementation ofArtificial Intelligence (AI)opportunities on Salesforce + Serve as a change agent to challenge existing standards and processes in place + Use data to communicate and support opportunities that exist + Be a leader, fostering a culture of design thinking, brainstorming, efficiency, and balancing vision with practicality + Work with Managed Service partners and govern their activities and deliverables **Working Conditions** The role has standard working conditions in an office environment with a regular workweek from Monday to Friday.The role is eligible toparticipatein CN’s hybrid work policy. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handles pressure, and stress. The role requiresminimaltravel (5%) withinCanada. **Requirements** **Experience** **Leadership** + Minimum 7 years relevant work experience + Experience in leading teams and practices + Experience implementingSalesforce and with agile deliverymethodology *Any experience for these above would be considered as an asset **Education** **/Certification/Designation** + Salesforce Certified Service Cloud Consultant + Salesforce Certified Advanced Administrator + Salesforce Certified Sales Cloud Consultant + Salesforce Certified Administrator *Any designation for these above would be considered as an asset **Competencies** + Sets direction and inspires others + Communicates with impact + Applies critical thinking + Knows the business and stays current on industry needs + Demonstrates agility and drives change + Collaborates with others and shares information + Identifiesneeds and finds solutions to create value for all stakeholders **Technical** **S** **kills/Knowledge** + Working knowledge ofvariousSalesforce (SFDC)implementations covering Sales Cloud, Service Cloud, Service Cloud Voice, Marketing Cloud, Experience Cloud, and AppExchange applications + Working knowledge ofAdministration, Development, Configuration, Customization, Integration and Testing + Expertisein integrating Salesforce Service Cloud with third-party systems (e.g., telephony systems, chatbots) is valuable. + Knowledge ofApex Classes, Visualforce pages and Lightning Components (e.g.,Asynchronous Apex using Future Methods, Batch Apex, Schedulable Apex and Queueable Apex approaches) + Knowledge ofSalesforce Lightning UI, Lightning Components and Applications,Salesforce Lighting Design System (SLDS), Components, AuraTags, JavaScript (Client-Side Controller), Apex (Server-Side Controller), Events and used customCascading Style Sheets (CSS)in the components + Knowledge and understanding of Salesforce.com Web ServiceApplication Programming Interface (APIs)which includes REST API, SOAP API, BulkAPIand Metadata API + Knowledge ofAPIsforexternal systems + Familiarity with tools such as MuleSoft or Salesforce's own APIs* *Any knowledge for any of the above would be considered as an asset **Organizational Impact** **Decision Making & Impacts** TheExpert, Salesforce Solution Designerguidesthe overall solution design and architecture, withfocuson improving customer support process and enhancing customer experience. **Level of Interaction/Influence** TheExpert,Salesforce Solution Designer interacts with individuals internal to CN.More specifically, the incumbent liaiseswithvarious stakeholders, including service managers, executives, and technical teams. **Employees** **Supervised** **/** **Organizational** **Structure** The Expert, Salesforce Solution Designerreports to the Manager, Delivery – Information Technology Enterprise Architectureand has no supervisory responsibility. **About CN** CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.