At Percepta, we bring first-class service across each market we support. As an Expert Concierge in Makati, Philippines, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. 

What You’ll Be Doing:

The Product Expert will be responsible for uplifting the customer experience in the Philippines.  While acting as a product expert for both prospects and owner, the product expert will use customer interaction to up-sell new vehicles and lead referrals to the dealership.

During a Typical Day, You’ll:

Provide efficient and timely support/engagement with our customers/prospects during local business hoursStand-by for inbound calls from customers and calls transferred from other hotline teams for product knowledge related queriesIf required, seamlessly transfer the sales lead to the appropriate DealerHelp the ongoing development of Knowledge Base by submitting questions raised by customers via live callsEngage with owners via a live call to assist them in feature familiarization and provide support with their vehicles.Proactive calls to customers for special projects, as neededProvide support for overflow of calls to PH agentsProvide support on CRC tools and product testingAttend key Product Knowledge training andRegular report to Business Operations Manager of ASEAN and Assistant Operations Manager (AOM- ASEAN), as well as PH Team Lead (based in Thailand)Work Closely with Philippines Customer Assistance Supervisor

What You Bring to the Role:

High school diploma requiredFluent in Filipino and English, both in written and verbalPassion for automotive industryStrong verbal and written communication skillsAble to confidently converse and present product features to customers live (via Video)Able to show empathy and provide support to customers.Strong interpersonal skills to develop working relationships with internal stakeholders.Ability to learn new processes and skills quickly and mentality for process improvements.Problem Solving ability.Proficiency in Microsoft Excel, Word, and OutlookBe able to cope with high workload and manage conflicting demands.Work effectively with peers across the business.

What You Can Expect

Competitive Pay RateHMO BenefitPaid Time OffTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)

Other

Able to report onsite in Ford Makati/ hybrid arrangementWorking Hybrid 3 days in Ford Philippines Office (will be 4 days/ week in September onward)

About Percepta 

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.

Respect – a team that is accountable, dependable and gives you their full attention.

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

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