Kforce has a client that is seeking an Expert Desk Analyst in Mountain View, CA. Summary: The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employee issues/requests, which may range from straightforward to more complicated technical issues in a dynamic, fast-paced environment. There is also a range of administration duties within this role. Responsibilities: * In-depth technical troubleshooting of software, and connectivity issues for remote employees * Assist customers in gaining access to various systems * Monitor for incoming issues, determine root cause and either fix or escalate Log all contacts into Incident Management System (ServiceNow) * Partner with appropriate teams to resolve or properly close aging tickets Communicate contact trends