What you’ll do

End-to-end resolution of customer complaints from senior management

meeting all requests with 100% customer satisfaction.

To create all the necessary processes by carrying out the necessary controls for customer complaints received through official channels.

Receiving THH complaints through the Ketsis system and checking the responses and sending them through the same system again.

Project (customer unplugged-RPA and Generic projects) follow-ups and process improvements.
 

Who you are

• Minimum 1 years of experience in back office.

• Strong communication, negotiation, and problem-solving skills.

• High analytical thinking ability and result-oriented working approach.

• Able to adapt to a high-paced working environment and flexible working hours.

• Proficient in using MS Office programs.
 

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

 

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

 

 

Plus, plenty more to enjoy!

 

#LI-Hybrid

 

 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
 

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

 

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

 

Together we can.