At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Responsibilities

The primary role of the O2C Order Management Expert Specialist is to support the accurate, efficient and compliant customer order processing for customers across the Lilly businessEffectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experienceEffectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local Lilly team where applicable.Review key metrics & communicate to stakeholders to ensure KPI's are being metSupport global/regional O2C projects with influence on accurate, efficient & compliant order processingSupport the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team membersBe seen as a “go-to” information resource for O2C Order Management processing and related queries

Basic Qualifications

2-3 years experience in O2C function with knowledge of order processing and customer serviceFluency in English & Hungarian languages

The GBS focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business

Compliance

Demonstrate a strong compliance-oriented mindset & help to build a strong compliance cultureFamiliarize with all applicable process documentation & training materials to ensure you operate in a fully compliant mannerOperational awareness of all applicable Sox & Operational controls for your area

 
People

Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

 
Customer

Demonstrate excellence in all interactions with our GBS internal customers & business partnersFocus on measuring & improving our customer’s experience with the GBSBuild and maintain a strong knowledge of Lilly’s product lines within the market

 
Continuous Improvement

Demonstrate a strong improvement oriented approach & help to build a strong Continuous Improvement cultureActively work with the core team members & Global O2C team to drive improvements for processes

Additional Skills/Preferences

Ability to handle complexity and utilize analytical skills, with attention to detailAbility to proactively & effectively analyse & resolve problemsAbility to effectively prioritize and complete key tasks and deliverablesAble to respond flexibly and empathetically to customer needs, managing their expectations effectivelyAbility to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team membersExperience with SAP O2C ModuleExperience MS Excel, Word and PowerPoint

Please note this is a 12 month contract

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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