Responsibilities:

5-10 years of experience into Production Support
Windows Server/Linux, MSSQL, Oracle DB knowledge is required
Tomcat, ActiveMQ, JBoss - any of the deployment tool knowledge is required Hands-on experience on ticketing tools (Jira / Freshdesk).
Hands-on experience into Windows and Linux and application support and knowledge deployment installations Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure.
Should be strong in debugging and troubleshooting.
Ensure that communications to key stakeholders are provided in a concise and timely manner.

Qualifications:

At least 10 years of experience in Banking and Financial Services industry; preferrable experience into Managed services or Production Support

Experience into LoanIQ is mandatory
Minimum 6 years of experience in leading multiple high priority complex testing projects.
The successful candidate should have an extensive knowledge, experience and exposure in Middle Office (preferably) or Funds industry products (e.g. Custody, Funds Admin) and applicants should be numerate, computer literate with the ability to understand new systems quickly. Detailed practical experience of the use of JIRA.
Exposure to global client and understanding of global work culture
Excellent written and spoken communication skills
Strong analytical skills, detail orientation and service commitment.
Ability to handle pressure, work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines.
Must be prepared to work in a shift in line with regions supported including India night shifts
Innovative approach to work and continuously identifies and implement process improvements
Excellent project and time management skills
Strong organizational, networking and managerial skills
Ability to influence change at difference levels of the organization
Knowledge of Agile and Waterfall delivery frameworks.\