You’re looking for fulfillment, we’re looking for You!

The Customer Service Executive is responsible for ensuring the precise and prompt execution of the order fulfillment process for customers. This role serves as the primary contact for all customer-related and export logistics matters, including order receipt, customer forecasting fulfillment, coordination of product and transport availability, timely delivery, documentation, handling customer complaints, and managing the order-to-cash process.

Main Responsibilities:

Act as the primary point of contact with Planning, Sales, Business, and Supply Chain departments to ensure the highest level of efficiency and effectiveness in serving customers.Develops and maintains strong relationships with key stakeholders, including foreign Distributors, Regional Sales team, Supply Chain, Finance, and Regulatory teams, by establishing an effective and supportive network."Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved partiesReview order books with customers, providing updates on order and shipment status.Issue documentation, including but not limited to invoicing and order/shipment handlingCoordinate with freight forwarders, customs, NFSA and warehouses to ensure timely loadings and arrivals of shipments and documents.Recommend optimal transportation modes, routing, equipment, or frequency.Track shipments until delivery to the customer's warehouse.Maintain and review dedicated performance KPIs in monthly meetings. Main KPIs include CSL, Transit Time, First Time Right, SOA, and efficient budgeting.Participate in carrier management processes, including selection, qualification, and performance evaluation.Monitor product export processes to ensure compliance with regulatory or legal requirements.Oversee logistics operations to achieve cost, productivity, accuracy, and timeliness objectives.

To be able to achieve the above and be successful in this role we believe you need to have:

 

Qualifications:

Bachelor's degree, preferably in engineering, supply chain, or logistics.2 to 3 years of experience in a logistics-related field.Leadership and team management skills.Stakeholder management.Strong communication skills.Attention to detail.Negotiation skills.Customer focus.Adaptability.

Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power of people have to impact the world through daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.

We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.

Don't hesitate to get back to us for any inquiries #LI-EG