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MISSION

Manage and develop the team in order to achieve the results related to the team’s mission 

Drive operations  and performance by engaging employees towards the achievement of the entity’s objectives and customer satisfaction

KEY EXPECTED ACHIEVEMENTS
For a given Customer-to-Cash perimeter,
Managing and developing team:

Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams

Guides the team to set objectives, aligned with the objectives of the entity.

Ensures that the team have the adequate and suitable resources to complete its activities

Manages priorities and guides the team to balance the workload according to the defined priorities

Develops and supports direct reports' career plans and learning opportunities

Provides regular and timely feedback to direct reports’

Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity

Applies company policies and procedures in managing direct reports.

Facilitates change at team level.

Driving operations and performance :

Helps team members understand the broader vision and guides the team towards results achievement

Ensures the operations are conducted properly, according to processes, standards, and customer requirements

Organizes and optimizes the means and solutions necessary to meet the objectives

Evaluates operations performance against service level agreement in place and ensures corrective action plans are in place

Coordinates actions with partners/customers to optimize the performance level

Identifies the upcoming critical situations in order to anticipate actions

Continuously seeks to improve performance of operations, customer and employee satisfaction

REQUIREMENTS

At least 5 years experienced in Export Operation, Customer Service or Logistics & Supply Chain operation and Customs regulations background is preferred

Direct experience in team management

Strong leadership, empowering people and teams

Fluent in English (Autonomy / Efficient)

Strategic thinking, Logical & Analytical thinking, Problem solving and innovative skills

Able to work under high pressure and challenging situations

Bangkok Office : The 9th Tower (MRT Rama 9)

Hybrid Working Policy