**Location:** Cresco, IA **Worker Type:** Regular **Work Shift:** Afternoon Shift (United States of America) Join Our Team! At Regional Health Services, we strive to create a positive, team-oriented work environment for our staff. Our professional team of clinical, administrative, and support staff work each day to better serve and care for our community. If you would like to join us on our mission, apply today! **Position Highlights** POSITION SUMMARY: Receives patients and visitors at registration areas and is responsible for maintaining patient flow, scheduling appointments, forwarding appropriate phone calls, registering patients and upgrading demographics. * This position is 16 hours per week, with shifts rotating 5pm-9pm during the week and rotating weekends 8am-12pm * ESSENTIAL FUNCTIONS/DETAILED DUTIES: Adheres to policies and procedures of Clinic, RHC policies and procedures, Staff, meeting minutes, all memos, client education, staffing policies, personnel policies. Receives patients and visitors to the clinic. Registers, verifies and updates patient demographics in the computer. Copies insurance cards and other required documents. Electronic Medical Record. Ensures collecting proper ID and scanning into system. Collects appropriate consent forms and Electronic Medical Record. Collects payments at the time of service, provides customer receipt. Assists patients with minor billing/insurance questions and refers patients to the Trubridge for more involved requirements. Provides exceptional customer service – smiles, greets, offers children activities/coloring, ensures great first impression. Acts in a professional manner at all times, resolving patient concerns/complaints. Refers more difficult/demanding customers to the Director of Clinic. POSITION QUALIFICATIONS: Ability to maintain a high degree of confidentiality. Ability to work with people in a courteous and collegial manner. Ability to perform multiple tasks simultaneously. Must be able to change work priorities and cope with constant interruptions. Must have computer skills. At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward. The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444. Additional Notices: For TTY, dial 711 Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.