External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of sellers and vendors to ship products from their warehouses directly to our customers.

The Operations Manager is responsible for leading and monitoring the seller's/vendor's facilities from an operations and compliance standpoint. This is achieved through the coordination of their term, as well as internal and external stakeholders.

This is a people manager role with six direct reports.

Key job responsibilities
- Provide a daily follow up with our sellers/vendors, this is in order to make sure that all our customers orders are processed in timely manner
- Keep the program KPIs on target (the ideal candidate needs to be analytical, knowing how to dive deep on root causes and proposing solutions)
- Propose standardization and improvements through lean manufacturing techniques
- Manage escalations and difficult conversations in English and Spanish with some sellers/vendors and stake holders, having always as main goal to keep and improve our Customer's experience