**Job Description:** The RSC External Programs Manager leads efforts to monitor, support, and oversee revenue managed by revenue cycle offices located outside of Intermountain Health. This role contributes to the overall health of enterprise vendor partnerships while collaborating with the Enterprise Executive Team and building strong relationships with our joint venture partners to deploy Intermountain Health's metric tracking strategy. This includes implementing a metrics framework and supporting ongoing operational effectiveness across partnerships. These external revenue cycle offices include third party billers performing services on behalf of Intermountain Health (IMH), as well as non-affiliated healthcare entities within the Community Connect Program. This role navigates across internal and external organizations to engage key stakeholders to resolve critical issues. **Essential Functions** · Establish implement, and enforce Key Performance Indicator (KPI) reporting and performance expectations with external revenue cycle entities including third party billers (TPB’s) and Joint Venture organizations operating independently from Intermountain Health Manage performance of external entities by monitoring metrics, resolving issues contributing to performance level concerns, and reporting results to Intermountain Leadership · Manage activities with co-providers and billing entities required to support compliance with the No Surprises Act · As the primary point of contact, subject matter expert, and relationship owner, coordinate all activities, issues, and communications between external entities and Revenue Cycle Intermountain business owners and caregivers as needed · Support third party billing partners which may include Community Connect client operations by coordinating build and implementation activities for new go-lives and providing on-going operational support to external revenue cycle clients pursuing revenue cycle operational excellence · Plan and manage activities for RSC caregivers performing community connect implementation and support activities using project management principles and best practices · As the primary point of contact for Intermountain Revenue Cycle operations, understand Client’s revenue cycle performance and pain points and collaborate with key stakeholders to proactively address identified issues and can include Community Connect Clients. · Support revenue cycle operational change management activities in collaboration with the Client which may include Community Connect implementation **Skills** · Revenue Cycle Management (RCM) · Leadership · Project Management · Epic (Electronic Health Record) · Problem Solving · Management Reporting · Data Measurement and Analysis · Change Management · Account Management · Communication **Minimum Qualifications** **Required** Moderate experience and knowledge in Healthcare Moderate experience and knowledge in Revenue Cycle Management **Preferred Qualifications** · Certification in Project Management · Expertise in Epic Revenue Cycle Management **Physical Requirements** · Ongoing need for employee to see and read information, documents, monitors for electronic communication · Frequent interactions with providers and colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately · Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. **Physical Requirements:** **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $33.01 - $50.97 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 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