JOB TITLE: Extra Works Coordinator                                                  

 

OVERALL PURPOSE OF THE JOB:

To coordinate, plan and manage all extra works raised on the account, in conjunction with the Helpdesk Administrator and the Engineering Supervisor, to SLA.

To be a primary point of contact for subcontractors and suppliers.

To monitor and update progress on operational trackers. 

This is a customer facing role that requires exceptional customer service and can work at a fast pace. Results orientated individual who understands BGIS platforms and has experience in the following:

 

KEY TASKS / RESPONSIBILITIES:

 

Creating quotes on Astea to client Processing any Po’s from client Raising PR’s and ordering spares or subcontractors Booking in engineers for any OOH works Making sure job is complete and finished to client satisfaction Liaising with client to provide updates/requesting approvals Cover helpdesk for holiday/sickness

 

ESSENTIAL SKILLS / QUALIFICATIONS:

 

Has good knowledge of CAFM systems and SLA’s. Can use Astea and raise purchase orders. Understands building management. A good communicator. Can work autonomously and use initiative.
 

Person Specification

Education: N/A     

Training: N/A

 

Experience:

(Essential) - Astea platform

(Desirable) - Concept CAFM

Aptitudes: Can work autonomously and use initiative

Character: Polite with great customer service

Circumstances: (if required)

 

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.