About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

 

To assist the Outlet Manager and his Assistants in the organization and supervision of service in the respective outlets. 

 

Job Responsibilities 

 

General 

 

Assists his/her supervisor in executing the day to day operational requirements. 

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. 

Attends all scheduled training sessions. 

Actively offers operational, employee and customer (internal and external) related feedback to management. 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

Adheres to the hotel's code of conduct and grooming & hygiene standards. 

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk. 

Actively participates in briefings and meetings. 

Maintains a clean and orderly work area and promotes a safe working environment.  

Performs any cognate duties as and when required.  

 

Departmental 

 

Ensures the work area is ready for service with pre- and post-service checks completed; assists in preparation of mise-en-place 

Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner 

Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; up sells sensitively 

Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and products 

Engages in guests interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur 

Handles service of large tables, VIPs and private events 

Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner 

Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented 

Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner 

Assists in supplies requisitions according to established procedures, check and maintain a good stock : Eg requisition  

Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues; assumes the responsibilities of the Outlet manager in his/her absence. 

 

      Special Requirements 

 

Technical education in Hospitality Management is preferred 

Has 1 -2  years of relevant experience in 5 star hotels/resorts or reputable standalone restaurants 

Basic wine knowledge preferred 

Fluent in English and French 

Possesses aptitude and upward mobility.  

Has an outgoing personality 

 

Compliance Policies 

 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form