**Description:** + Ensures the delivery of brand promise and provides exceptional guest service at all times. + Provides excellent service to internal customers in other departments as appropriate. + Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. + Maintains positive guest and colleague interactions with good working relationships. + Ensures the delivery of brand promise and provides exceptional guest service at all times. + Provides excellent service to internal customers in other departments as appropriate. + Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. + Maintains positive guest and colleague interactions with good working relationships. + Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety + Implement food safety programs and procedures. + Always practice safety in handling food. + Performing personal and environmental hygiene in food and beverage business **Qualifications:** + Indonesian Nationality with a degree in Hospitality or related field + Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain + Previous experience in Luxury Hotel or international experience are advantages + Strong in leadership and business acumen + Excellent English communication skills, strong guest service mindset and people management & development skills + Fluent in Mandarin is a plus **Primary Location:** ID-JW-Jakarta **Organization:** Park Hyatt Jakarta **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** JAK001047 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.