Job Description

Summary of Responsibilities:
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following: 

 

Demonstrates Fairmont’s Service Plus Standards in all interactionsTo report on duty punctually, in full uniform according to appearance and grooming standardsTo promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.To consistently offer professional, friendly and warm serviceTo demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & ResortsTo have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.  To be able to answer any Guest questions about menu items in an informative and helpful wayTo always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectationTo understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backsTo understand each service station and all side duties assigned to that stationAttend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experienceTo understand how to operate all the equipment used in the outletTo fully understand and follow the hotel’s recycling program and proceduresTo actively participate in all health and safety procedures for Cascades and the entire hotelTo follow all of safety and sanitation policies when handling food and beverageCarrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in RestaurantFollows Hotel’s telephone etiquette standardsFollows Occupational Health & Safety regulationsReports suspicious people, parcels, and behaviors to SecurityEnsures adherence to Fairmont’s Code of Ethics
Qualifications

Qualifications:

Minimum 1 years experience in F&B Operations in a luxury property preferredStrong interpersonal and problem solving abilities necessaryMust be a highly organized person with strong planning skillsGoal and results orientedAnalytical skills, strength as a developer and a leader of others are essentialInternational experience an assetEnergetic, enthusiastic, self-motivated and a charismatic team playerMust possess outstanding guest services skills, professional presentation and sophisticated communication skillsProficient in the English language (verbal & written), second language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentMust be flexible in terms of working hours.

 

Physical Aspects of Position: 

Physical aspects of the position include but are not limited to the following:           

Constant standing and walking throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling

Occasional ascending or descending ladders, stairs and ramps