Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The F&B Supervisor is responsible for overseeing both Front of House (FOH) and Back of House (BOH) operations, ensuring efficient, high-quality service and food standards. This leadership role involves managing staff, maintaining operational excellence, and ensuring a positive guest experience. Reporting to the Food & Beverage (F&B) Manager, the Supervisor collaborates to drive operational improvements, team management, and service strategies to enhance guest satisfaction and restaurant performance.

Essential Duties and Responsibilities:

Supervise, train, and support FOH and BOH Leads to ensure seamless coordination between front and back of house.

Maintain high-quality service standards and ensure food quality meets Zion Lodge expectations.

Oversee FOH and BOH staff during service to ensure efficient workflow and timely meal preparation and delivery.

Address guest concerns and feedback, ensuring resolution in a professional and timely manner.

Monitor staffing needs, assist with scheduling, and ensure proper shift coverage for both FOH and BOH operations.

Ensure compliance with safety, sanitation, and health regulations, conducting regular inspections for cleanliness and safety.

Oversee and manage TIPS training for alcohol service, ensuring all staff are certified and following responsible service practices.

Ensure all BOH staff are ServSafe certified and maintain high standards of food safety and sanitation.

Manage inventory and supplies for both FOH and BOH, coordinating with the F&B Manager for orders and restocking as needed.

Lead daily team meetings to communicate key information, specials, and service priorities to staff.

Collaborate with the F&B Manager on staff training, development, and performance evaluations.

Assist with onboarding and continuous training of FOH and BOH staff to ensure adherence to service and quality standards.

Oversee cash handling and financial procedures, ensuring accuracy in transactions and end-of-day reconciliations.

Foster a positive and productive work environment, providing feedback and support to the team.

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Work Location:

Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.

Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays. 

Required Knowledge, Skills, and Experience:

Able to work and thrive in Zion National Park.

Ability to requirements and compliance with our concessions contract.

Ability to get along well with people, be honest, punctual and reliable.

Ability to remain calm and friendly.

Ability to adapt to changing work conditions.

Ability to work cooperatively in a team environment.

Previous experience in a supervisory role in a restaurant or hospitality setting required.

Strong leadership and communication skills with the ability to manage and motivate a diverse team.

Excellent guest service skills with a focus on delivering an exceptional dining experience.

Ability to multitask and oversee both FOH and BOH operations in a fast-paced environment.

Strong knowledge of food safety, health regulations, and sanitation standards.

TIPS and ServSafe certification required, with the ability to train and certify staff in these programs.

Experience with inventory management, ordering, and staff scheduling.

Familiarity with POS systems and cash handling procedures.

Flexible schedule with availability to work evenings, weekends, and holidays as required.

ESQ and Play Forever Responsibilities and Requirements:

Understand and follow all ESQ procedures that relate to your job duties.

Work with a “safety-first” attitude.

Minimize your impact on the environment when at work and living onsite.

Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.

All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).

Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What’s in it for you?

Proposed hiring rate of $25/hour, actual pay will be adjusted based on experience

Onsite employee housing and employee meals at $12.50 per day

Free onsite laundry facility, free shuttle service, WiFi, and employee gym

Discounts on food, retail, and gear

Complimentary access to most POWDR-owned resorts

Generous benefit package for full-time employees

Career development and growth opportunities available here and at our facilities across POWDR

A connection with people who share the same passions and embrace each other’s unique and individual styes

Notice:

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.