Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview This role will manage the self-insured reporting requirements and monitor Client Service Standards for an assigned set of clients. Client-facing and Quality Assurance make up the main components of this position to include the responsibilities as noted in the job description. The main behaviors required for this position include strong analytical skills, meticulous attention to detail, exceptional written and verbal communication abilities, client interaction expertise, proficiency in working collaboratively within a team-based environment, and effective prioritization capabilities. Proficiency in Access, SharePoint, ShareFile, PowerPoint, Adobe Professional, and Excel is desirable in terms of technical requirements. How you'll make an impact Manage self-insured reporting requirements for an assigned set clients Manage all related complex correspondence to conclusion Administer client-facing interactions Control fulfillment of client service standards Initiate selected Quality Checks on self-insured filings both pre and post submittal to state/client Provide support and guidance to GCoE Team Contribute to Process Enhancements Address updates to Standard Operating Procedures Manage and handle escalations to conclusion Undertake assigned projects and ensure their successful completion Handle related administrative tasks About You Required: Bachelor's degree; 3 years related experience Working knowledge of Word, Excel, Adobe Professional, and Power Point Preferred: Relevant work experience may be considered as a substitute for the requirement of a Bachelor's degree. Proficiency in Access, SharePoint, ShareFile, PowerPoint, Adobe Professional, and Excel. Behaviors: Strong analytical and organizational skills Excellent interpersonal, written and verbal communication skills Ability to interpret customer needs and handle to conclusion Ability to work independently and establish priorities #LI-TB1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.