JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Responsibilities

Assist with building access cards/IDsOversee and complete work orders, dispatching requests to technical staff or vendorsResolve issues related to building services, including janitorial, conference rooms, workstations, and furnishingsProcess invoices, assist with budgetary requests, analysis, and reportingManage inventory, ordering, and stocking of office and pantry suppliesSupport meetings and events, coordinating catering, setup, and cleanupPrepare workstations for new employees and help manage office movesMonitor facilities and schedule housekeeping dutiesParticipate in emergency response situationsCommunicate effectively with clients, agencies, visitors, vendors, and service providersAssist Facility Management Team with tactical planning and project managementManage small facility management tasks as assignedAssist with scheduling and coordinating maintenance activitiesEnsure appropriate follow-up with customers and minimize disruption during work executionEnthusiastically welcome employees, anticipate their needs and assist with office orientationsDemonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.Actively monitor and maintain the break area, social hubs, conference rooms, print areas, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standardsCollaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environmentWork across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incidentCreate work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systemsPerform ad hoc assignments and administrative support for seamless and timely delivery of services, such asSorting mail according to destination and typeFold and/or post outgoing mail and seals envelopes by hand or machine and performs quality checks.Prepares packages and creates shipment labels.Collect, receive and distributes mail and packagesOrder and maintain office supply inventory.Performs scanning and /or imaging documentsReception services backupMeeting room and conference room set upsPerforms filing duties, which may include, purging and archiving old documents.Additional job duties, as requested

Ensuring Exceptional Service

Support programs, processes and procedures that reduce short- and long-term operating costs and increase productivitySupport KPI performance targets, monitor SLA's to identify potential challenges and implement corrective actions/best practices accordingly

Qualifications

GED or High school diploma requiredBachelor's degree preferred2+ years' experience in facility or property administration or equivalent experienceExcellent communication skills (written, verbal, and interpersonal)Superior customer service orientationAbility to maintain professionalism under stressful situationsStrong organizational and time management skillsAbility to plan, manage work, and multitask under time constraintsCapable of working without direct supervisionCollaborative work styleProficient in MS Office, especially ExcelComputer proficiency in CMMS/Work Order systems or other software (e.g., ERPs, SaaS)Data analysis skills

Location:

On-site –Boston, MA

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.