Our teams are diverse, reside all over the world and we have the fortune of celebrating a wealth of talent and culture. The Travel teams’ mission is to provide sensibly priced and streamlined travel booking and support for our thousands of Pega travelers. Our Facilities team is dedicated to providing innovative and comfortable spaces for our employees and visitors. Our Physical Security Operations center is dedicated to safety, security and assisting Pega employees in a range of needs 24 hours a day, 7 days a week.
Every team you will work with is dedicated to inclusion, accountability and continually improving our processes.
This is an on-site position based in Waltham, MA.
Picture Yourself at Pega:This position reports to the Director of Global Facilities Operations. In this role you will assist them and their teams in a range of global tasks to meet Pegasystems Travel, Compliance and Security initiatives. You will work closely with our global operations team to help implement new polices and maintain our current policies. You will be helping to teach employees about our policies, technology, and processes. Your primary job will be to make sure that the specialized needs of the Facilities, Physical Security and Travel departments are met. You will assist in documenting and maintaining operating procedures, assisting in our regular audits and compliance requests, regulatory needs for traveler Visas and travel authorizations, educating Pega staff and assisting our global Security team in incident/emergency management response. This is a new and dynamic role that will have an influence on many key parts of Pega’s operations.
What You'll Do at Pega: Work with PSOC to respond to all global compliance requestsWork with PSOC to setup remediation plans and complete audit findings or opportunities for improvement. Work with global teams to create and maintain key documents.Conduct education sessionAssist Pega Travelers in acquiring Visas, Passports and Electronic Travel AuthorizationsWork with Travel and Events teams to provide logistical and regulatory supportCreate a range of documents including operating procedures, polices and facilities related newsletters/Bulletins.Review documentation and procedures and submit for approvalWork with PSOC to coordinate and conduct tabletop tests and emergency response plan tests for our compliance and business continuity programsWho You Are:An outgoing, well-spoken and detailed oriented person with the ability to simplify complicated processes and share this knowledge amongst their peers. This person needs to have a flexible attitude, extreme attention to detail, can teach, be patient and learn new processes. A person who is comfortable working with a range of different cultures across the world and diving deep into complicated issues to help create the best solutions for Pega.
Qualifications include:
EnthusiasticTime management TeachingAbility to build relationshipsPatienceDetail orientedAbility to handle a range of personalitiesAbility to actively pursue new initiatives and learn new thingsExcellent writing and comprehension skillsWhat You've Accomplished: Summarized processes into understandable operational documents and/or videos.Assisted with long term projects and organized steps to accomplish projects. Been a self-starter that uses critical thinking and common sense to tackle challengesTaught other people a skill or processTackled difficult and sensitive subjects in a professional, reasonable and friendly mannerLearned something you have never learned before and taught it to othersPega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the companyA fun and communicative team with lots of opportunities for career growth and development. A role that will allow you to make a significant impact on this fast growing and dynamic organization#LI-SD2
Job ID: 21559