JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities:Workplace ManagementProvides hospitality and support for guests, visitors, and employees at client locationResolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack serviceAssist with the coordination and scheduling of maintenance activities locally and across multiple Sites in EMEA to ensure completion within the defined Service Level Agreement (SLA)Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standardTake ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolvedComplete detailed inspections to discover all issues and assign ticketsEnsure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channelsCreate and implement site operational rules and standard operating procedures.Identify opportunities for improved operational standardsProactive in finding improvements and following through on a plan to completeComplete short and long-term projects for the clientEnsure all work completed stays within the client’s budgetIdentify costs saving ideas on a monthly basisCoordinates special events in support of client or JLLPick-up, drop-off, prepare postage/labelsSupport the client event team with coordinating JLL onsite vendors to set up eventsCoordinate with the relevant client teams to set up co-location spacesManage office supplies and reorder stock as required

Finance ManagementAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerSupport to track all site relevant actual spends vs. budgetEnsure prompt and accurate management of purchase ordersRaising and receipting of purchase orders in E1 or other systems as required

Health & Safety ManagementConduct regular audits to ensure safety procedures on site are in place and workingEnsure all records are kept up to date in relevant locationsEnsure H&S Roles and Responsibilities for the account are understood and in place on site.Assist in carrying out safety procedures when neededReporting on JLL H&S platforms as required  

Vendor and Supplier ManagementAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL managementAssist in the procurement of vendors and services as required      

Account PerformanceDevelop and maintain strong and healthy relationships with the client and key stakeholdersEnsure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfactionComplete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvementAccomplish Key Performance Indicators (KPIs) as identified by the Account LeadEnsure compliance with JLL minimum audit standardsUpdate facilities related information as requested.Other duties as assigned by the Account Lead / Real EstateIdentify any innovations and best practises that can support the accountContribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities

Client Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagementAbility to interact with a wide range of client staff, including senior levelsHas a customer service oriented attitude

Essential SkillsStrong customer service orientation with proven ability to deliver hospitality-level supportProblem-solving abilities to quickly address facility issues and escalate when appropriateExperience with CMMS (Computerized Maintenance Management Systems) or similar ticketing platformsOrganizational skills to prioritize and manage multiple tasks simultaneouslyAttention to detail when conducting inspections and documenting issuesKnowledge of basic facility operations and maintenance requirementsFinancial literacy to assist with budget tracking and purchase order managementUnderstanding of health and safety protocols and compliance requirementsExcellent communication skills in italiand and english (verbal and written) for effective stakeholder engagementProficiency with Microsoft Office Suite, particularly Excel and Outlook

Qualifications2+ years of experience in facilities management, customer service, or related fieldKnowledge of building systems and services (HVAC, electrical, etc.) preferredExperience managing vendor relationships and coordinating maintenance activitiesDemonstrated ability to work both independently and as part of a teamStrong time management skills and ability to meet deadlines

Personal AttributesProactive self-starter who identifies improvements and implements solutionsAdaptable to changing priorities in a dynamic environmentClient-focused mindset with strong interpersonal skillsProfessional demeanor when interacting with all levels of stakeholdersDetail-oriented with excellent follow-through capabilitiesPositive attitude and willingness to support team members

Preferred ExperiencePrior experience in corporate office environmentsFamiliarity with facility management best practicesEvent coordination experienceUnderstanding of procurement processesBackground in hospitality or customer-facing roles

#LI-FT1

Location:

On-site –Milano, ITA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.