Location

Remote (Flexible schedule starting at 8 AM local time zone; occasional evening or weekend coverage)

 

Why You Should Join ServiceChannel

ServiceChannel is the leading cloud-based service automation platform for facilities management. For nearly 20 years, we’ve helped businesses source, manage, and pay for repair and maintenance services—all from one platform. While we’re well established, we still embrace the energy and innovation of a startup.

We’re on a high-growth trajectory and committed to creating an exceptional product for our customers and a supportive, engaging environment for our employees. If you’re passionate about customer success and want to make an impact in a dynamic, collaborative team, we’d love to meet you.

 

What You’ll Do

As a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations.

Key Responsibilities:

Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity. Build Relationships: Foster long-term engagement through proactive communication and trust. Provide Proactive Support: Anticipate needs and prevent issues before they escalate. Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value. Share Best Practices: Educate customers and providers on ServiceChannel applications. Identify System Issues: Report technical issues to the development team for resolution. Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage). Support Projects: Assist with customer-facing initiatives and special projects. Manage Emergencies: Monitor emergency work orders and ensure timely resolution. Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers. Collaborate: Work cross-functionally to support internal and external initiatives.

 

What You Bring

Required Skills & Experience:

1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail). Strong customer relationship management skills with a track record of high satisfaction. Proficiency in Microsoft Excel and PowerPoint. Excellent verbal and written communication skills in English. Ability to work independently in a remote environment with strong organizational and time management skills. Analytical mindset for reviewing data and identifying cost-saving opportunities. Adaptability and openness to feedback; comfortable with process updates. High attention to detail and accuracy. Comfortable being on camera for virtual meetings. High School Diploma or GED.

Preferred Skills & Experience:

Bachelor’s degree in business administration, facilities management, customer service, or related field. Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight).

What You’ll Get

Our work environment is dynamic, collaborative, and entrepreneurial. We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. Beyond a great team environment, we offer:

Comprehensive Benefits: Medical, dental, and vision insurance; life insurance. Retirement Savings: 401(k) with company match. Flexible Time Off: Generous PTO policy. Paid Parental Leave: Support for growing families. Remote Work Flexibility: Work from home with occasional schedule adjustments.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range
The salary range for this position (in local currency) is 51,300.00 - 85,700.00