Responsibilities

•    Greet and welcome guests

•    Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

•    Answer questions and address complaints

•    Provide first level contact and convey resolutions to customer issues

•    Properly escalate unresolved queries to the next level of support

•    Track, route and redirect problems to correct resources

•    Update customer data and produce activity reports

•    Walk customers through problem solving process

•    Follow up with customers, provide feedback and see problems through to resolution

•    Utilize excellent customer service skills and exceed customers’ expectations

•    Ensure proper recording, documentation and closure of tasks and deliverables

•    Recommend procedure modifications or improvements

•    Preserve and grow your knowledge of help desk procedures, products and services

•    Take up other duties as assigned (meeting reservations, locker assignment assistance, etc.)

Requirements and skills

•    Pleasing personality

•    Proficiency in English (oral and written)

•    Strong client-facing and communication skills

•    Proven experience as front / help desk representative, agent or relevant position

•    Working knowledge of MS Office applications and helpdesk software.

•    Familiarity with office machines (e.g. fax, printer etc.)

•    Good organizational and multi-tasking abilities

•    Problem-solving skills

•    Customer service orientation

•    BS degree in Information Tourism, Hotel and Restaurant Management or equivalent

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.