When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesAs a Facilities Coordinator (FC) at Hines, you will play a critical role in daily facilities operations by ensuring spaces are well maintained. The FC is responsible for daily site walks, resolving assigned work orders, and aiding customers and the facilities team based on the needs of the day. Their goal is to maintain a safe and healthy environment while providing boutique level hospitality. Responsibilities include, but are not limited to:
Facilities Requests
Serve as the first point of contact for client service requests and facility-related issues.Continuously monitors facility condition and conducts daily inspections.Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly, and services are tailored to the individual.Assist with the preparation of maintenance schedules for all major equipment and serviced areas.Conduct routine site inspections, ensuring the physical space for assigned site(s) meets standards (e.g., cleaning, break rooms, kitchen/appliance maintenance, meeting spaces, and office supplies).Conduct on-site triage as necessary to gather further information about maintenance issues.Manage the facilities storage space; Maintain updated inventory information.Assist with the administration of the materials and supply management processes.Reconfigure meeting room and event space furniture and equipment.Receive and unload supply and delivery orders.Support lite maintenance needs such as adjusting monitors, desks, and changing lights or filters.Move office equipment and assist with space reconfigurations as necessary.Conduct audits as assigned.Create a professional, hospitality forward environment for employees.Assist with the development and distribution of occupant-facing communication and guides.Oversee space tours, including developing tour plans, providing tours, and training tour guides for onboarding.Support after-hours call back rotation, as needed.
Vendor management and invoice processing
Escort vendors to on-site work locations.Serves as the primary on-site point of contact for vendors.Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.Obtain and file vendor insurance certificates
Knowledge management
Ensure all work is properly recorded in the system of record.Maintain client and vendor contact lists, and emergency contact lists.Track operational data and ensure data captured is accurately recorded in the system of record.Assist with invoice and contract processing.Assist with communications and coordination of response activity during emergencies. QualificationsMinimum Requirements include:
High school diploma or equivalent from an accredited institution.Two or more years of professional experience required.Aptitude for identifying and resolving issues efficientlyStrong organizational skills to manage multiple tasks and priorities simultaneouslyStrong interpersonal and communication skillsAbility to develop positive relationships.Basic knowledge of Microsoft Office and comfort using computerized work ticketing systemsAbility to interpret technical instructions in mathematical or diagram form.Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.Strict adherence to non-disclosure agreements and a high degree of confidentialityAbility to comply with client health and safety protocols.Ability to manually lift 35 lbsAbility to climb up and down stairs, access restrictive openings, and perform emergency procedures.Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.Be flexible and available to support after-hours activities as required by the client.Compensation: $74,000 - $92,400 Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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