JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Coordinator

Lead role in the delivery of facilities management (FM) services to the client.  Single point of contact for the client and will be responsible for:

Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting

Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the scope of the work portfolio of the client throughout.

Achieving the client’s outsourcing objectives of cost savings, high quality, consistency, and risk management.

Client and Account Management

Be the single point of contact for Jones Lang LaSalle’s site service delivery and as the escalation point.Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle.Manage relationships with key stakeholders in the client’s organization.Develop and maintain a detailed understanding of client’s business and key factors influencing their requirement for our services.

Contract Management

Ensure adherence to the contract.Be responsible for the achievement of the key performance indicators, service levels, and other measures as contracted.Implement and manage the change control process.

Financial Management

Be responsible for the achievement of the agreed financial targets for the account; revenue.Look for opportunities to cross-sell services.Responsible for collection of fees from client and tracking of outstanding payments.Monitoring all site expenses by following the agreed budgetImplementing proper financial tracker for PO, PR, GR, and invoicing

Operations

Providing onsite supportYou will be the facilities management’s trusted right hand on all facilities-related activities.You will do this by performing routine site inspections to ensure all processes and best practices are implemented and maintained.You’ will lend to the team by providing admin support including front desk duties, basic housekeeping, and appointment coordination. Also, part of your job scope is to hit key performance indicators and meet service-level agreements.Meeting the clients’ facilities needsResponsible for working closely with clients and suppliers onsite to identify their facility-related inquiries and requirements.planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.Making everyone safe and risk-freeIn this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and in order. As expected to carry out these procedures, as needed.To follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.Understand the operational requirements of the elements of the site and ensure that current contracts are maintained to provide necessary supplies and services.Build and develop effective client/stakeholder relationships across multiple levels of the organizationCarry out facility walks to upkeep the facility condition to ensure client facilities are well maintainedEnsure the cleanliness and tidiness of the officeManage facilities requests and ensure they are tracked and duly loggedEnsure the office facilities under the scope of work are well managedResponsible and monitor the planned preventative maintenance scheduleCoordinate with vendors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendations & arrange a work scheduleManage all outsourced service vendors’ performance and perform regular performance meetings and review with vendorsSupport client with critical out-of-hours issues & participate as a key team member in responses to emergency situationsCompile the appropriate reporting for the clientsProvide interface with client’s representative and BMOPerform any ad hoc duties assigned by superior when required Finance ManagementAssist in financial processes for the facilities management team, to ensure that all financial management requirements are completed in a timely and accurate mannerEnsure prompt and accurate management of purchase orders, as requiredResponsible for invoice submission, finance reports, and tracking before the cut-off date

Environment, Health & Safety Management

Responsible for the implementation and maintain the Risk Register which identifies major property risks including occupational health and safety, fire safety, and environmental.Take preliminary actions/steps to identify, evaluate and recommend control measures for a variety of environmental, health, and safety concernsPerform site inspection regularly in terms of EHSEstablish and maintain the escalation and incident reporting proceduresSupport the Client EHS team on the annual fire evacuation exercise with Building Management Office.Will be an advantage for those who have experience in clean room facilities management.

Location:

On-site –Ho Chi Minh City, Vietnam

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.