The Facilities Coordinator will work cross-functionally with regional operations teams, contractors and national vendors to support new and existing repair and maintenance requests. The Facilities Coordinator is responsible for supporting the process of first-class facility management executed by their Facilities Specialist for a large portion of SVP’s facilities, reporting and accountability of responsibilities for repair and maintenance, operation of work order systems, using assisting in best practices for cost-reduction methods and coordinating facility repair and maintenance with a team of professionals to keep SVP’s buildings, equipment and supplies in good, working order. ROLE COMPETENCIES Acts on individual responsibilities, objectives, and performance expectations in support of team goals Leveraging individual skills and expertise to support the team in problem solving, decision making, and continuous improvement Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates Demonstrates a sense of commitment and support to direct teammates and the larger SVP team Demonstrates consistent, effective communication with internal and external clients, teammates and other departments, written and verbal. Establishes rapport, builds and maintains effective working relationships Practices attentive and active listening Gives and receives feedback timely and appropriately Understands how the business of their department works Champions innovative ideas for continuous improvement Demonstrates the functional and technical knowledge needed for their role Makes decisions by using a combination of analysis, experience and judgment and an understanding of department and organizational impacts Meets agreed upon individual and team goals and objectives Understands how the team’s priorities align with company goals Provides key information about their unique responsibilities in support of the formulation of strategies, tactics and deadlines Continuously examines personal effectiveness and seeks to make improvements as needed. Leads with respect, integrity, and accountability Treats others with empathy and respect Exemplifies and role models behavior associated with WAG values Partners with team to focus on solutions ROLE-SPECIFIC TASKS Support and work directly with Facilities Specialist to direct local and national partnerships with trade professionals Receive repair and maintenance requests from hospitals, create work orders, work with Facility Specialists to verify lease responsibilities, assist with triage and solution execution of the reported issues Review data to create reports for supported team and provide to the Senior Facilities Manager Track tasks through to an expedient and cost-effective resolution using work order management tools Execute and implement processes for preventative maintenance programs Coordinate and follow through on all opportunities to support hospital leadership within the facilities management process Establish good, working relationships with Regional Operations leaders, Facilities, and Real Estate Development leaders to execute repair and maintenance requirements Assist to support special projects as needed Assist in coordination of Facilities responsibilities for the De Novo program. REQUIRED EDUCATION AND EXPERIENCE 1-2 years of experience within a similar multi-site industry, project management or customer service preferred. Knowledge of facilities, system standards, major equipment, and preventive maintenance programs from a centralized platform preferred, but not required. Capable of building relationships with vendor partners and property management teams Adept at learning systems and processes Ability to execute leadership’s vision for facility maintenance program Outstanding communication skills Strong organizational and time management skills Ability to delegate day to day activities to meet hospital needs Value and respect the importance of professionalism and confidentiality Familiarity with business systems and productivity tools such as Microsoft Office, Microsoft Excel, G-Suite and Smart Sheets Experience with multi-site facility maintenance preferred Strong customer service skills are required Benefits Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024. Online discount platform Collaborative team of people who live out our WAG values (work together, amaze, grow) Competitive salary Health, dental + vision insurance 401K with a company match Life insurance, short-term disability, and telemedicine Upward mobility and growth opportunities Generous paid time off and company-wide holidays Discounted veterinary care for your four-legged family members An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide