About the Role:

We are seeking a highly motivated and skilled Facilities Coordinator with to join our team based in Henley-on-Thames. This is a pivotal role that combines technical expertise with leadership and customer service skills. You will be the go-to person for ensuring the smooth operation of equipment, managing a team of cleaners, and maintaining excellent communication with both the customer team and line management. As the Assistant Facilities Lead, you will play a critical role in maintaining the integrity of our operations, ensuring that all equipment is functioning optimally, and that any issues are resolved promptly. Your ability to liaise effectively with stakeholders, manage a team, and maintain a proactive approach will be key to your success in this role.

Key Responsibilities:

Diagnose, repair, and maintain electrical and mechanical equipment to minimise downtime and ensure operational efficiency. Act as the primary point of contact for the customer team, addressing their concerns and ensuring their expectations are met. Monitor, train, and support a team of cleaners, ensuring high standards of cleanliness and maintenance are consistently achieved. Conduct regular inspections of equipment and facilities to identify potential issues before they escalate. Report on equipment issues, maintenance activities, and team performance to line management in a timely and accurate manner. Ensure compliance with all Mitie health, safety, and operational procedures, as well as relevant industry regulations. Maintain accurate records of maintenance activities, equipment status, and inventory. - Proactively identify opportunities for improvement in processes, equipment performance, and team efficiency. Collaborate with other departments to ensure seamless operations and a high level of customer satisfaction.

 

Requirements:

Electrical qualifications (e.g., NVQ Level 3, City & Guilds, or equivalent). Desirable but not essential. Proven experience in a similar engineering or maintenance role, preferably within a facilities management or industrial environment. Excellent communication and interpersonal skills, with the ability to liaise confidently with customers, team members, and senior management. Experience managing or supervising a team is highly desirable. Knowledge of health and safety regulations and best practices, including risk assessments and safe working procedures. Proficiency in using maintenance management software and tools is an advantage. - Full UK driving license (preferred but not essential).

 

What Mitie Offers:

Competitive salary and benefits package, including pension contributions  Opportunities for professional development and career progression within a leading facilities management company. A supportive and collaborative working environment where your contributions are valued.

 

How to Apply:

If you are a qualified engineer or a facilities professional with a proactive mindset and a passion for delivering excellent service, we would love to hear from you! Please apply with your CV and a cover letter outlining your suitability for the role.