JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants.

The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.

This role, whist back of house, requires and active level of engagement, interfacing not only with GRE, but also other service partners such as Security, Dining Services and Landlords as relevant.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Day to day contact point with the Landlord, key vendors and JPMC partnersPerfection of execution in administrative tasksPart of a highly proactive, responsive, dynamic and agile teamTake on ad-hoc tasks to free up the Workplace team to engage with OccupantsTimely execution of tasks every timeClose integration with vendor partners to drive valueClose attention to detail on procurement and financial task

Client/Stakeholder Management (in support of the Workplace Location Lead)

Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal successBe a safe pair of hands to allow the Workplace Ambassador’s time to engage on the client floor

Operations Management

Provide comprehensive Workplace Team supportHandle FD ticket requests in a timely mannerProvide administrative support of issuing work order to vendorsCoordinate with vendors to perform a wide range of facilities related servicesBe the single POC for the Building LandlordLiaise with Technical and Engineering services as requiredEnsure filing and compliance matters are up to date and documents maintained in good orderAct as administrative point of contact for the client floorWork with all related parties on timely delivery of all servicesContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryImplement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistencySupport Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the RegionDrive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial managementEnsure compliance with JLL and client Health, Safety, Environment and Risk Management policies and proceduresEnsure data integrity of all systems across the Region and perform audits from time to timeEnsure meeting or exceeding SLA/KPI scoresGenerate reports and conduct presentations as per the service delivery requirements and overall account managementReview and spot-check suppliers/service providers performance to ensure contractual obligations are deliveredUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesWork with all related parties on timely delivery of all servicesCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryWhen necessary raise risks to Workplace Experience Site Lead for further investigationEnsuring up to date information on Client’s Property Services SharePoint

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsExcellent Cantonese and English skills (verbal and written)2-3 year’s experiences in Facilities Management, Hospitality, Airline Services, Events Management or equivalentProficient in Excel, Word, and PowerPoint, skills are essentialLess experience will be considered as Assistant Property Services Executive5 day working week

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/culturesOrganised

Location:

On-site –Taipei, Taiwan, China

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.