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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Facilities Coordinator Cum Receptionist

JLL supports the Whole You, personally and professionally.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Annual Leave

Sick Leave

Staff referral bonus

On-the-job training

Promotion opportunities

Commercial health insurance

Location: Kuala Lumpur

About the role:

To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators.

What this job involves:

To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment：

Reception - Client relation with onsite staff and guests; Administrative works – PO and invoicing works on both Client and JLL side; On site facilities management.

Facility management

To ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.

Ensured Key Operations Procedures are followed to ensure service standards are maintained.

Assist to monitor the Office Facilities & Critical Environment

Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.

Assist to deal with emergency and arrange ad-hoc repair

To follow established escalation procedures and incident reporting procedures

Keep good communication with landlord and have the monthly meeting with Landlord.

FM related small project management, and event supports.

Landlord management

Customer Service / Client Relationships

Keep good communication with on-site stakeholders.

Preparing reporting as required including monthly report and CEM KPI review etc.

Regular collect client feedbacks and organize actions

Customer complaints handling.

Reception Front Desk Service  

Represent Client as front face of the office.

To greet clients, handle telephone call, book conference room, office equipment.

Security management

To coordinate vendor to maintain/repair security system and CCTV system.

 Responsible for Regional Badge Operation supporting ASEAN and Korea.

Badge management for SGP

Other Security responsibilities including dawn raid and etc.

Office equipment & environment management

Ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely

Ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service

To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.

To handle confidential document destruction and document archiving.

Assist for the safe keeping confidential document such as bank license and related documents.

Vendor management

To assist with the selection of the contractors .

Monitor the contractor’s works.

Evaluate the contractors’ service performance.

Payment/ billing management

Assist to receive and verify the monthly statement.  Allocate the expenses and prepare reports to client.

Responsible for Client's PO and invoicing works, and JLL PO and invoicing works

To assist update premise pool/general pool allocation key on monthly basis.

Space management

Assist to provide the accurate seating plan to support space management on monthly basis.

Interested?  An ideal candidate would need to have the following qualifications

Associate's degree in Business Administration or related field

At least 2 years experience in Corporate Facilities Management role

Strong interpersonal skills

Ability to work independently and as part of a team

Proficiency in English (spoken and written)

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Location:

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