JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose  

We currently have an exciting opportunity for a Facilities Manager. The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility, and support the Regional Facilities Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. 

What this job involves  

Leadership 

Manage and coach team 

Develop and sustain a high-quality well motivated team 

Ensure high staff morale, trust and work ethics 

Build and maintain an environment that supports teamwork, co-operation and performance excellence within team 

Mentor and enable Training & Development of team members 

Client/Stakeholder Management 

Proactively engage stakeholders to ensure that on site client’s expectations are met 

Build and develop effective client / stakeholder relationships across multiple levels of the organisation 

On-site key point of contact for Facilities in the client’s premises 

Procurement & Vendor Management 

Ensure vendors are well-managed, delivering services on time and within budget 

Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice 

Contracts Management 

Plan and manage all contracts to ensure that they are professionally delivered at the right costs 

Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed 

Ensure contracts are continually assessed to deliver best value to the client 

Finance Management / Cost Control / Profitability 

Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics 

Ensure financial processes are followed at all times 

Health & Safety Management 

Ensure the provision of a safe working environment 

Ensure compliance with statutory regulations on fire, health and safety standards 

Site Operations Management 

Recommend continuous quality improvement practices and implement Industry Best Practice operations 

Implement building procedures and performance measures and ensure they are maintained at all times 

Ensure all Critical Environment (CEM) requirements are met 

Review existing operations regularly to reduce costs and improve operational standards 

24/7 emergency call support and site attendance is required 

Risk Management 

Ensure a property risk management program including audits is implemented and maintained 

Ensure disaster recovering and business continuity plans are implemented and maintained 

Ensure escalation procedures and incident reporting procedures are implemented and in place 

Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct 

Achieve Key Performance Indicators and Service Level Agreement 

Sound like you? To apply you need to be able to demonstrate the following skills and experience: 

Ideal Experience 

Experience in facilities management, building, business or other related field 

Excellent people skills and ability to interact with a wide range of client staff and demands 

Knowledge of Occupational Safety requirements 

Strong PC literacy and proven ability to manage daily activities using various systems 

Demonstrated experience with continuous improvement initiatives (highly desirable) 

Knowledge of vendor management for specialized services 

Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) 

Proven capacity to understand and interpret commercial contracts 

Budget management and financial analysis skills 

Other Personal Characteristics 

Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener 

Passion for quality – has an eye for detail to make sure the best delivery of services 

Self-motivated; confident & energetic 

Ability to effectively deal with stressful situations 

Flexible – able to adapt to rapidly changing situations 

Strongly goal-oriented – able to focus on meeting all performance targets 

Is a team player – able to cooperate and work well with others to meet targets 

Proven ability to initiate and follow through with improvement initiatives 

Exhibits honesty & trustworthiness 

Open to new ideas & willing to challenge status quo 

What you can expect from us  

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. 

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. 

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... 

Apply today at jll.com/careers. 

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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